🔏Privacy Policy

Your privacy is important to us.

This Privacy Policy describes how your personal and shop information is collected and used when you install and use the Shopify Application Collection Manager (the "App").

What data do we collect?

Shop Information

When you install the App, we retrieve information about your shop which includes the shop name, domain, plan, number of collections, and number of products. We use this information to authenticate your shop, and so that we can adjust our systems for performance reasons, and to meet your needs in terms of storage. We also collect time zone and location information so that we can accurately schedule tasks within the App.

We refer to this information as “Shop Information” within this privacy policy.

Personal Information

The personal information that we collect is limited to the shop owner name and email address. This information is used only for correspondence with our team, and for regular communications from the App, to you and your staff.

We refer to this information as “Personal Information” within this privacy policy.

Device Information

When you install and use the App, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you use the App, we collect information about the individual application pages that you view, which websites or search terms referred you to the App, and information about how you interact with the App. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Log files” track actions occurring within the App, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you use the App.

  • "Google Analytics" is a third-party provider that is owned and maintained by Google. We use this analytics provider to gather specific details about the physical location of the devices that access the App, as well as each device's capabilities.

Cookies: The App itself DOES NOT use cookies whatsoever, for any reason, nor do we place "third-party" cookies on your browser during your Shopify session. The App maintains your authentication status using a JSON Web Token (JWT) which is provided to the App electronically by Shopify when you login to the Shopify platform. This token is continuously changed and resent to the App by Shopify during your session, to ensure that your connection and shop data remain secure at all times.

Some of the third-party providers that we use may place cookies into your browser. This includes:

How do we use your information?

Shop Information

We use the shop Information that we collect generally to authenticate you and to allow the App to act on your behalf for the purpose of:

  • Duplicating, importing, and exporting collection sort orders

  • Altering the sort order of products within your collections

  • Various other collection management activities requiring your permission which you explicitly grant when you install the App

Collection and Product Counts

We use the collection and product counts to tailor the application your shop. This allows us to ensure that we optimize the App performance for your specific conditions.

Personal Information

We collect your contact information (name and email address) when you install the App so that we can contact you when you request support or for general correspondence. We also use your email to send collection report files, and to advise you of the status of your actions.

If you do not wish to receive emails at your shop owner email address, you are able to provide an alternate email address through the preferences section of the App.

Sharing Your Personal Information

We do not share your Personal or Shop Information with anyone whatsoever, for any reason.

How do we handle "Do Not Track" signals?

Please note that we do not alter the App's data collection and use practices when we see a Do Not Track signal from your browser. The reason for this is that the App does not use cookies or tracking information to perform the functions for which it was installed.

What are your rights?

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Further to this, if you are a European resident we note that we are processing your information in order to fulfill requests you make with regard to the management of your shop and more specifically, your products and collections. Additionally, please note that during your usage of the App, your information will be transferred outside of Europe, including to Canada and the United States for the purpose of development, troubleshooting, and general maintenance of the App.

How long do we retain your data?

When you install and use the App, we will maintain your shop information for our records unless and until you ask us to delete this information, or when you uninstall the App. Some information is used for "offline" processes which refers to jobs that run automatically in the background to process queued tasks that require access to your shop by an offline server.

When you uninstall the App, we receive a signal from Shopify so that we can redact your personal information. All personally identifying information is removed from the App within 48 hours of uninstalling the App, or whenever we receive the "redact" signal from Shopify.

How do we secure your data?

All of our application servers are managed be an industry-leading cloud provider. The databases that house your personal and shop information run in a private network that is only accessible by our internal systems. There is no public access to these database from the internet which means it is not possible to access this data directly.

Furthermore, all data stored in the private network is encrypted in transit and at rest, so you can be sure that your data is secure at all time while it is flowing through the App.


There are no age restrictions with respect to the usage of the App.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact the Privacy Officer by e-mail at support@innovanet.zendesk.com.

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