# Contact Us ## Live Status Page You can follow the live status of the Collection Manager app at the [Live Status Page](https://collectionmanager.statuspage.io/) website. If there are any known issues with the app, this is where we will post updates so you can follow our progress as we work through them. :hammer\_pick: ## Email Support Please feel free to reach out to our friendly [Support Team](mailto:support@innovanet.zendesk.com) anytime by [email](mailto:support@innovanet.zendesk.com). Our support team is extremely responsive and will usually response within a few hours to a day at most. ## Create a Support Ticket If you prefer, you can also [create a support ticket](https://innovanet.zendesk.com/hc/en-us/requests/new) using our online [form](https://innovanet.zendesk.com/hc/en-us/requests/new). We will generally respond the same day! #### Whichever way you choose to contact us... We'll be here for you! :heart: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cmhelp.innovanet.solutions/need-something-else/contact-us.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.